本文源引自Liezel Jonkheid在《The Media Online》2024年3月19日的刊文,采用中英双语排版,由ImmersiveTranslate提供翻译支持。 Research suggests that there is a significant impact of CX on the bottom line, and companie…
本文源引自全球顶级客户服务和体验专家Shep Hyken在2024年2月11日发表的文章,采用中英双语排版,由ImmersiveTranslate提供翻译支持。 Which customer service and CX stats do we need to monitor most closely? I’ve been writing about Net…
When a consumer can go down the street and buy the same exact product from your competitor, how can you compete?当消费者可以在街上从竞争对手那里购买完全相同的产品时,您如何竞争? One way is price. The other is to …
本文源引自《HNR》2024年4月3日的刊文,采用中英双语排版,由ImmersiveTranslate提供翻译支持。 If you operate in the hotel or hospitality industry, you’ll know that the customer’s experience is EVERYTHING. From a cus…