In today’s fiercely competitive retail landscape, customer experience (CX) is more important than ever. Retailers that excel at delivering a seamless omnichannel and personalized experience enjoy clear competitive advantage.
在当今竞争激烈的零售环境中，客户体验 (CX) 比以往任何时候都更加重要。擅长提供无缝全渠道和个性化体验的零售商享有明显的竞争优势。
Discover how successful retailers are improving CX, and come away with a clear understanding of the strategies they have for creating personalized and satisfying experiences. After watching this webinar you will learn how to make sound technology investments for AI, automation, customer data analytics, and other advanced CX technologies.
了解成功的零售商如何改善客户体验，并清楚地了解他们创造个性化和令人满意的体验的策略。观看本次网络研讨会后，您将了解如何对人工智能、自动化、客户数据分析和其他高级 CX 技术进行合理的技术投资。
演讲者：Beth Schultz
Metrigy 研究副总裁兼首席分析师
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